Privacy notice for homeowners
Your homeowner account is separate from a trade firm’s workspace. We store your name, email, the password or sign-in link, an optional phone number, contact preference, addresses, photos you upload, and the jobs and messages you write.
We use this to show you bids and to pass your details only to a firm after you accept their bid. Until then, firms see the job and the postcode, not your email or phone.
Job messages are not marketing. The news tick box is separate and starts unticked. You can turn it off in your profile.
You can download your data and close the account. Closing it does not delete a quote a firm already holds, because they need it for the work and their own records.
An authenticator app is optional. Sign-in stays on this website. The public marketing site links here. It does not take your password.
If you ask us to recommend firms, the order uses distance, verified ratings, qualifications in date, reply time, how often quotes are accepted, availability and recent complaints. Paying us does not raise a firm. How we recommend.